Pearson Help desk Chat: 5/19/2011

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Melissa (Responding)
Dorothy: Hi, my name is Dorothy. How may I help you?
Wayne Pollock: Howdy!  I'm trying to register for IRC and the License terms
 won't show.  Instead you get "java.lang.NullPointerException".  The same
 occurs if you click the "License Agreement" link at the bottom of the page.
Dorothy: I am sorry for the inconvenience.  I will be happy to assist you with that.
Wayne Pollock: Here's ther URL:
Wayne Pollock:  https://register.pearsoncmg.com/reg/include/consent.jsp?originalDest=/reg/register/reg1.jsp
Dorothy: I am able to access the URL which you have provided
Dorothy: Please install java in order to register for IRV
Dorothy: IRC*
Wayne Pollock: I do have Java installed.
Wayne Pollock: Try this direct URL:
Wayne Pollock:  https://register.pearsoncmg.com/reg/include/license2.jsp
Wayne Pollock: If it matters, I'm using Firefox 3.6
Dorothy: No One moment please while I investigate the issue you are describing.
Dorothy: I am able to access the URL without any difficulty . Could you please
 reinstall java from this URL  http://www.java.com/en/
Wayne Pollock: I have Java correctly installed  I don't believe that the error
 is at my end; the license is a "JSP" page, which means the Java is being run
  on your server, and the results sent as ordinary HTML to my browser.  So the
 error is occuring  on your server, not on my computer.  But, in any case, I
 do have Java correctly installed, it is working fine on other Java pages that
 use Applets or WebStart.
Dorothy: I’m going to put you in touch with another agent who will be able to
 assist you.  Please wait a moment while the next agent reviews our chat.
 Thank you for your patience.
Wayne Pollock: C:\>java -version
java version "1.6.0_25"
Java(TM) SE Runtime Environment (build 1.6.0_25-b06)
Java HotSpot(TM) Client VM (build 20.0-b11, mixed mode, sharing)
Dorothy has disconnected.
Melissa: Hi, my name is Melissa. How may I help you?
Melissa: Just a moment while I read the above notes.
Melissa: That is rather strange that you are getting Java errors on the
 registration page, but yet it is working fine form this side. If you'd like,
 I can email you the Privacy Policy and License Agreement, so you can review
 them.
Wayne Pollock: Please
Melissa: Ok, just a moment while I send that out.
Wayne Pollock: Thank you!
Wayne Pollock: Got it, thanks again.
Melissa: No problem, was there anything else I can help with?
Wayne Pollock: Nope, I'm all set, thanks.  Bye!
Melissa: Bye